Managed Services

Your network needs to be operating at optimal performance 24 hours a day. Dependable network infrastructure and secure data is the backbone of any successful business. This is where MD Technology Services can help. From round-the-clock network monitoring services and troubleshooting to offsite back-up storage and firewall security maintenance, MD Technology Services has the right solution for you.

Some of our managed network/data services include:

Managed Services

  • 7x24x365 server monitoring
  • Server event/error monitoring and problem resolution
  • Verify that backups are performed daily (if available)
  • Verify and install Microsoft Service Packs when they become available
  • Check available storage (hard drive space)
  • Monitor server performance
  • Server hardware and software inventory
  • Help Desk Services

Offsite Backup

  • Installation and configuration
  • Technical support
  • 256 bit AES encryption
  • Free restores (many other service providers charge for this)
  • 24/7 emergency support
  • Automatic backups
  • Support for Microsoft Exchange
  • Support for Microsoft SQL

Firewall Security Services

  • Verification of Anti-Spam, Anti-Virus updates
  • Configuration changes as requested from customer
  • Event monitoring
  • Within 4-hour response with temporary unit replacement in the event of a failure
  • Firmware updates
  • Configuration backups